Frequently Asked Questions

399 Beat FAQ — Common Questions Answered in Detail

Bonuses, payments, betting, odds, or accounts — whatever your question, you'll find the answer here. Can't find it? Ask us on Live Chat.

All Questions Bonus Payment Betting Account Responsible Gaming
7 detailed answers
24/7 Live Support
Help in Bangla

All 7 Showing questions

The 399 Beat welcome bonus is fully automatic — no promo code or form required. Simply make your first deposit after registering and the bonus is instantly credited to your account.

Bonus details:

  • 100% bonus on your first deposit — up to ৳5,000.
  • A minimum deposit of ৳500 is required to qualify for the bonus.
  • The bonus will appear in your balance within 5 minutes of your deposit.
  • Bonus wagering requirement: you must wager 15x the total of your deposit plus bonus.
  • The wagering requirement must be completed within 30 days.

Example: Deposit ৳2,000 and receive a ৳2,000 bonus. Place bets totalling ৳4,000 × 15 = ৳60,000 to unlock the bonus for withdrawal.

Tip: If you select "Start without bonus" during registration, you will not receive the welcome bonus. This cannot be changed later, so make your decision at the time of sign-up.

399 Beat regularly hosts slots tournaments, sports leaderboards, and casino challenges. No separate registration required — simply bet on the designated games and you'll be added to the leaderboard automatically.

General Rules:

  • Tournament duration: typically 7 to 30 days.
  • Rankings are determined by total bet amount or number of wins, depending on the specific competition's rules.
  • Typically, the top 10–50 players receive prizes.
  • Prizes: cash bonus, free bet, or special gifts.
  • Bets placed with bonus balance do not count toward the leaderboard — only real money bets are counted.
  • Only one account per IP address or device may participate.

How to claim your prize:

  • Winnings are credited to your account within 24 hours of the tournament ending.
  • Cash prizes are credited directly to your main balance.
  • Bonus prizes may carry wagering requirements — check the competition page for full details.

To view the list of ongoing tournaments On the latest promotions page go.

Placing cricket bets on 399 Beat is simple. You can bet on all international and domestic cricket — from IPL, BPL, and T20 World Cup to Test matches.

Cricket betting step by step:

  1. Go to the Sports section: After logging in, go to the "Sports" menu and select "Cricket".
  2. Select a match: Select a match from the list of upcoming or live fixtures.
  3. Click on a market: You'll find markets like Match Winner, Toss Winner, Top Run Scorer, Over/Under, and more.
  4. Use odds to guide your decisions: Click on your preferred outcome to add it to the bet slip.
  5. Enter your stake: Minimum starting amount is ৳50.
  6. Make sure: Click the "Place Bet" button to confirm your bet.

Popular cricket betting markets:

  • Match Winner (which team will win)
  • First innings total runs (Over/Under)
  • Top Batsman / Top Bowler
  • Live In-Play Betting (during the match)
  • Which over the next wicket will fall in

To learn cricket betting strategies Betting Tips Page View.

399 Beat charges no processing fee on withdrawals — you receive the full amount you request. However, your payment provider may apply its own charges, such as bKash's standard cashout fee.

Withdrawal limits (by method):

Method Minimum Maximum (Daily) Time
BKash ৳200 ৳50,000 5–15 minutes
Nagad ৳200 ৳50,000 5–15 minutes
Rocket ৳500 ৳30,000 10–30 minutes
Bank Transfer ৳1,000 ৳2,00,000 2–24 hours

Withdrawal requirements:

  • KYC verification (NID and selfie) must be completed.
  • At least one successful deposit must be on the account.
  • The payment method must match the name on your account.
  • Wagering requirements must be met before withdrawing from your bonus balance.

Learn more Payment Page View.

399 Beat offers several responsible gaming tools — all free and available to configure at any time.

Available tools and setup:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases require a 24-hour waiting period.
  • Loss Limit: Gaming will automatically stop once you reach a set loss amount.
  • Session Timer: A reminder will appear on screen after 30/60/120 minutes.
  • Cooling-Off Period: Temporarily suspend your account for 1 to 42 days.
  • Self-Exclusion: You can self-exclude for a minimum of 6 months or permanently.

How to set it up:

  1. Log in and click the profile icon at the top right.
  2. Go to "Account Settings" → "Responsible Gaming" section.
  3. Select the tool you prefer and set your limit.
  4. Confirm — this will take effect immediately.

Learn more Responsible Gaming Page View.

There are several reasons an account may get locked. Identifying the cause and taking the right steps usually resolves it quickly.

Common causes and solutions:

  • Repeated incorrect password attempts: Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. Wait 30 minutes and try again, or reset your password using "Forgot Password?"
  • KYC Verification Pending: If KYC is not completed within 30 days of registration, your account may be restricted. Submit your NID and a selfie to complete verification.
  • Suspicious activity: For security purposes, our security team may place a hold on your account for verification.
  • Rule violation: Your account may be locked due to multiple accounts or bonus abuse.

Steps to take:

  1. Contact support via live chat and provide your registered phone number.
  2. Support will explain the reason and verify your identity if necessary.
  3. Standard lock: resolved within 30 minutes to 24 hours.
  4. KYC issue: Resolved within 24–48 hours of submitting your documents.

Note: Do not attempt to open a new account while your account is locked — doing so may result in both accounts being permanently banned.

Odds are the language of betting — they tell you the likelihood of an event and how much you stand to win. 399 Beat displays odds in two main formats.

1. Decimal Odds (the simplest format):

  • Example: In the Bangladesh vs India match, Bangladesh's odds are 2.50.
  • If you bet ৳1,000 and win, you receive: ৳1,000 × 2.50 = ৳2,500 (profit: ৳1,500).
  • Higher odds mean lower chances of winning, but a bigger payout.
  • Odds of 1.50 indicate a likely outcome; 3.00+ indicates an uncertain one.

2. Fractional Odds (classic format):

  • Example: 2/1 means you win ৳2 profit for every ৳1 bet.
  • 5/2 means a ৳2 bet wins ৳5 — so your total return is ৳7.
  • Evens (Evens or 1/1) means you win the same amount as your stake.

Quick calculation formula:

Total Return = Stake amount × Decimal odds

Net Profit = Total return − Stake amount

The 399 Beat bet slip automatically shows your potential winnings — no manual calculations needed.

To learn betting strategies Betting Tips Page View.

No results found. Try different keywords or ask us via Live Chat.

Everything You Need to Know About 399 Beat

399 Beat is one of Bangladesh's most popular online betting and casino platforms — covering cricket betting, Live Casino, slots, and football all in one place. Payments are supported via bKash, Nagad, and Rocket, tailored for Bangladeshi members.

This FAQ page is updated regularly. If you can't find the answer you're looking for, reach out via Live Chat — our Bangla-speaking support team is available 24 hours a day.

For quick assistance: Live chat queries are typically answered within 2–5 minutes. Email responses may take up to 24 hours.

Ways to Contact Support

Live Chat

Click the chat button at the bottom right of the website or app. Bengali support is available 24/7.

Email Support

For detailed issues, email us at support@399beat.ws. You'll receive a response within 24 hours.

FAQ Page

Common questions are answered right on this page. Use the search bar above.

Why Choose 399 Beat

Why Millions of Members Choose 399 Beat

BKash & Nagad Support

Deposit and withdraw directly through all major mobile banking services in Bangladesh. Transactions complete in as little as 5 minutes.

Live Sports Betting

Cricket, football, kabaddi — bet on live odds as the match unfolds. Real-time updates.

Live Casino

Baccarat, roulette, and blackjack with real dealers. HD streaming and a Bengali-language interface.

Daily Bonus

Beyond the welcome bonus, you can earn daily login bonuses, cashback, and weekly offers.

Secure Platform

SSL encryption, two-factor verification, and 24/7 fraud monitoring keep your account fully secure.

Mobile App

A great app on Android and iOS. Place bets and check your balance from anywhere.

Still have questions?

Reach out via live chat or join now — 399 Beat's support team is always here for you.

Play responsibly. Responsible Play View page.

বাংলা