Gaming is entertainment — not a source of stress or financial harm. 399 Beat believes every member should know their limits. On this page, you will find responsible gaming tools, ways to identify addiction, and steps to keep yourself protected.
Core Principles of Responsible Gaming
399 Beat helps every member stay in control of their play
Set your own daily, weekly, or monthly deposit limit. Limits can be lowered instantly, but increasing them requires a 24-hour waiting period.
Decide in advance how many hours or minutes you want to play. The system will notify you when time is up and can automatically log you out if needed.
Play stops automatically once you reach a set loss amount. This helps prevent the urge to keep betting in an attempt to recover losses.
Take a temporary break from gaming — anywhere from 1 day to 6 weeks. You won't be able to log in during this period, but your account will remain active.
If you feel you need a longer break, you can exclude yourself for anywhere from 6 months to permanently. This decision is difficult to reverse once made.
A message will appear on screen at set intervals showing how long you've been playing and how much you've spent — a simple way to stay aware.
Responsible Gaming means treating online games and betting as a form of entertainment — not as a solution to life's problems or a way to earn money. With the right mindset, a clear budget, and set time limits, gaming can be a genuinely enjoyable experience.
At 399 Beat, we believe fun gaming starts with limits. Our responsible gaming tools are free, easy to use, and put you in full control of your experience.
Please note: Just like any sport, winning and losing are both part of gaming. Repeatedly betting to recover losses goes against the principles of responsible play.
Online gaming addiction develops gradually. Watch out for the following signs:
Behavioral Signs
Psychological Signs
If you recognise more than three of the above signs in yourself, contact 399 Beat Support or activate a cooling-off period.
Answer the following questions honestly. If most of your answers are "Yes", take a moment to pause and seek help.
Are you gambling with money that was meant for essential expenses?
After a loss, do you feel like playing just a little more will help you win it all back?
Have your family or friends expressed concern or complaints about your gaming?
Have you repeatedly tried to stop gaming but failed?
Is gaming affecting your work, studies, or family life?
Are you turning to gaming to cope with stress, anxiety, or loneliness?
This is only a preliminary check and is not a substitute for professional help. If you have concerns, 399 Beat's support team can point you in the right direction.
Setting up protection tools on the 399 Beat app or website is straightforward. After logging in, go to Account Settings and look for the "Responsible Gaming" section.
Click your profile or account icon in the top-right corner to open the menu.
From the menu, go to the Responsible Gaming section.
Deposit limit, session time, loss limit, or cooling-off — activate whichever you need.
Save your settings. Limit decreases take effect immediately; increases take 24 hours.
Set your own daily / weekly / monthly limits. Reductions take effect immediately.
Receive automatic reminders every 30, 60, or 120 minutes.
Your account will automatically pause once you've lost a set amount.
Take a temporary break of 1 to 42 days. Your account will remain open.
If you need a longer break than a cooling-off period allows, self-exclusion is available. It is a stricter measure:
About Self-Exclusion: Taking this step takes courage. The 399 Beat support team will handle your request with full confidentiality and respect.
Apply for self-exclusion through Account Settings or via Live Chat.
If you feel a family member is spending excessive time or money on online gaming, there are steps you can take:
Keep parental controls enabled on devices accessible to children or teenagers. Use router-level filters to block access to gaming sites.
Have an open conversation with your family about gaming. Agree on a budget and time limits together — mutual understanding is the most effective approach.
Gaming addiction is a recognized mental health condition. Seeking help is not a sign of weakness — it takes real courage. In addition to 399 Beat support, we strongly encourage members to seek professional assistance.
Available in Bengali 24/7. Completely confidential.
Reach out to a mental health specialist or counselor in Bangladesh. You can also call the National Mental Health Helpline.
Talk to someone you trust. Don't face it alone — ask them to be there for you.
Account Security FAQs
Enabling two-step verification (2FA) means you'll need to enter both your password and an OTP sent to your phone at login — so even if someone gets hold of your password, they still can't access your account.
Steps to activate:
With 2FA enabled, you will receive an alert on your phone if any unauthorized attempt is made to access your account.
For security reasons, certain profile details — especially your phone number and name — cannot be changed on your own. This prevents anyone else from modifying your account information.
For phone number changes:
To correct your name or date of birth:
All details are cross-checked against KYC documents. Inaccurate information may cause issues during account verification.